RETURN & REFUND POLICY
Last updated: October 2026
At Elite Health Supplements, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
## Returns
You may request a return within **30 days** of receiving your order.
To be eligible for a return, your item must:
• Be unused and unopened
• Be in its original packaging
• Include proof of purchase
To initiate a return, please contact us at:
elitehealthsouthafrica@gmail.com
Please do not return any items without contacting us first.
## Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or you received the wrong product, please contact us within **48 hours** of delivery and include photographs of the issue.
Email:
elitehealthsouthafrica@gmail.com
## Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
• Opened supplements
• Custom-made or personalised products
• Gift cards
• Sale or clearance items
## Producer Fulfilment
Products are shipped directly from our trusted producers. Return instructions and return addresses may vary depending on the producer and product category. Once your return request has been approved, we will provide the appropriate return instructions.
## Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within **10 business days**.
If you have not received your refund within **15 business days** after approval, please contact us at:
elitehealthsouthafrica@gmail.com
## Questions?
Email:
elitehealthsouthafrica@gmail.com
Phone:
+72 71 589 5592